Mon - Fri : 9:00 -16:00
akashstephenthomas@gmail.com
Secure Line Balwyn (3103)

Frequently Asked Question

Bollards & Products

1. What types of bollards do you sell?
We sell Padlock, Keylock, Sleevelock, and Premium Sleevelock Bollards.
2. How do Padlock, Keylock, and Sleevelock bollards differ?
We drill down to a depth of about 230mm. For deeper concrete tests, we’ll recommend the best approach.
3. Do you install both fixed and removable bollards?
Yes, we install both fixed and removable bollards.
4. How do I choose the right bollard for my space?
It depends on your space and how often you’ll need access. If you’re unsure, our team can guide you.
5. Are your bollards made in Australia?
Yes, our Premium Sleevelock Bollards are proudly made in Australia, with a sleek finish and strong build.
6. Do you offer customisation options for this product?
Yes, we offer custom bollards made to your exact size, colour, and design requirements.
7. Are your bollards crash-rated or anti-ram certified?
Standard bollards are strong but not crash-rated. We can discuss custom crash-rated options if needed.

Installation & Services

8. Can I get a quote before installation?
Absolutely. You can request a quote directly from our website or give us a call.
9. Can Secure Line help with bollard permits or council approvals?
Yes, we can guide you through permits or council approval requirements.
10. Do you provide bollard installation with concrete scanning?
Yes, we use GPR concrete scanning before installation to avoid damaging pipes, cables, or rebar.

Concrete Scanning

1. How does a concrete scanner work?
We use GPR scanning gear that sends radar waves into concrete. These bounce back and create an image; it’s like a concrete x-ray, but faster and safer.
2. What is concrete scanning used for?
Concrete scanning detects hidden services like pipes, rebar, and cables, making installations safe and accurate.
3. Do you offer concrete scanning across Melbourne?
Yes, we provide fast, accurate GPR concrete scanning across Melbourne and nearby areas.
4. Can concrete scanning help with bollard installation?
Yes, scanning ensures you avoid hidden utilities when installing bollards, keeping the project safe and on schedule.
5. Is GPR scanning Melbourne safe indoors?
Absolutely, GPR scanning is completely safe around people and objects.
6. How deep can you scan?
We drill down to a depth of about 230 mm. For more thorough concrete scanning, we will suggest the most effective method.
7. How fast can you deliver results
Most GPR scanning and concrete imaging results are ready on the same day. We mark everything clearly so your crew stays on track.

Company & Support

1. Where is Secure Line located, and do you serve my area?
We are based in Melbourne and serve the city and nearby areas.
2. What makes Secure Line different from competitors?
We provide strong, affordable bollards with same-day installation and local support.
3. What other security solutions do you offer?
We currently focus on bollards. Camera installation is coming soon.
4. How can I contact Secure Line?
You can contact us through our website or call us on 0410 054 202 to discuss custom options.
5. What industries do your projects cater to?
We cater to retail, commercial, residential, construction, warehousing, public spaces, government, and councils.

Safety & Quality

1. Are your team members trained in safety and compliance standards?
Yes, our team is fully trained in safety and compliance standards for every project.
2. How does Secure Line ensure quality in its services?
We use durable materials, skilled installers, and follow strict safety checks to ensure quality

Secure Line – We’re just a message away!

Contact Info

Mon - Fri : 9:00 -16:00
(04) 1005 4202
(04) 2123 2028
akashstephenthomas@gmail.com
nathanong57@gmail.com

Office Address

Akash Thomas, The Director, Secure Line Balwyn (3103)
Nathaniel Ong, The Director, Secure Line Mentone (3194)